Privacy Policy

One Concern Privacy Policy

Last Revised on March 22, 2019

Welcome to the Privacy Policy for One Concern, Inc. (“One Concern,” “we” or “us”).

This Privacy Policy describes how we collect, use and disclose information about you (“Information”) related to your use of and access  to the One Concern website, content, services, tools and features, provided by us, including without limitation, the website www.oneconcern.com (collectively, the “Services”). Please read this Privacy Policy carefully.

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services. If you use the Services on behalf of a company or other entity then “you” includes you and that entity.  

1. TYPES OF INFORMATION WE COLLECT

When you use the Services, we may collect Information in the following categories:

  • Personal Information,” which means information that identifies you (whether directly or indirectly), such as your name, your Company name, postal address, email address and telephone number; and

  • Non-Personal Information,” which means information that does not directly or indirectly identify, and cannot reasonably be used to identify, you. If Non-Personal Information is directly or indirectly associated with Personal Information, this Non-Personal Information is then treated as Personal Information.

Information we may collect about you includes:

  • Information you provide to us when you access or use the Services and each time you interact with the Services or One Concern, for example, when you request a Demo from us, submit a job application to us, and communicate with us by telephone or email.

  • Usage, viewing and technical Information, including your IP address or device identifier when you use the Services. If you access your account from a mobile device, that mobile device may also provide us with details of your location. Most mobile devices allow you to disable this functionality.

2. HOW WE COLLECT YOUR INFORMATION

  • We collect Information you provide to us when you: input Information into the Services; request demo products, services or information from us; submit an application for a job with us; or otherwise interact with us or the Services.

  • We collect Information through unique identifiers (such as IP address or your mobile device advertising identifier).

  • One Concern uses “cookies” and other technologies to collect data that enable us to better understand and improve the usability, performance and effectiveness of our Services. Cookies are files sent to your browser and stored on your computer. We use cookies to gather general information about your use of the Services, the files you have designated for backup, the configuration of your computer and your computer’s interaction with the Services, and stores this information in log files. One Concern uses this information to understand traffic on and downloads from our Services, enabling us to improve the Services, provide the best online experience possible and improve our customer service. We use the following types of cookies on our site:   

  • Strictly necessary cookies - These cookies are essential in order to enable you to navigate and use our Services. Without these cookies, the Services you have asked for, such as security services, cannot be provided.

  • Performance cookies - These cookies collect Information about how you use the Services. These cookies don’t collect Personal Information and are only used to improve how the Services work.

  • Functionality cookies - These cookies allow the Services to remember choices you make, such as your preferences, to provide enhanced, more personal features.

  • Other Technologies - We may also use other Internet technologies, such as web beacons or pixel tags and other similar technologies, to deliver or communicate with cookies and analyze your use of the Services.

You may disable cookies by changing the settings on your browser, phone and/or device. Check your browser or device’s help or support menu for further information. Remember that if you disable cookies it is likely to affect how the Services work and you may not be able to access or use certain features of the Services. Unless you have adjusted your setting so that it will refuse cookies, our Services will place cookies when you use the Services.

  • We use third parties’ analytic and tracking tools to better understand who is using the Services, how people are using the Services and how to improve the effectiveness of the Services and its content. Those third party companies may use cookies, pixel tags or other technologies to collect and store Non-Personal Information such as time of visit, pages visited, time spent on each page of the Services, device identifiers, type of operating system used and other website(s) you may have visited. They might combine Information they collect from your interaction with the Services with Personal Information they collect from other sources. We do not have access to, nor control over, third parties’ use of cookies or other tracking technologies.

Online Tracking

  • Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. One Concern and the Services do not recognize DNT.

3. USE OF YOUR INFORMATION BY ONE CONCERN

One Concern may use your Information in the following ways:

  • To provide you with the Services and the demo products you request.

  • To communicate with you and send you information about features of the Services or changes to our policies.

  • To create anonymized and aggregated data sets that may be used for a variety of functions, including research, internal analysis, analytics and other functions.

  • To ensure consistency with local law and choices and controls that may be available to you.

  • To personalize content and experiences.

  • To detect, investigate and prevent activities that may violate our policies or be illegal.

  • To optimize or improve the content, products, services, and features of the Services.

  • To personalize and improve the Services and user experiences, to increase the functionality and user friendliness of the Services, to deliver content or features that match user profiles or interests.

  • To monitor and analyze the Services usage and trends and otherwise measure the effectiveness of the services.

4. SHARING YOUR INFORMATION WITH OTHER COMPANIES

We will not share your Personal Information outside One Concern except in limited circumstances, including:

  • In connection with the sale of a business (including merger, acquisition, or sale of all or a material portion of its assets, change in corporate control, or insolvency or bankruptcy proceedings).

  • To enforce our Terms of Use or rules, to ensure the safety and security of our users and third parties, to protect our rights and property and the rights and property of our users and third parties, to comply with legal process, including judicial warrant, rule, order or subpoena or in other cases if we believe in good faith that disclosure is required by law or regulation.

We do not share any Information with third parties for marketing purposes.

5. YOUR CONTROLS AND CHOICES

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your Information. You may request access to the Personal Information we hold about you and that we amend or delete it. You may request access to your Personal Information, by contacting us at contact@oneconcern.com. Please be aware that, if you do not allow us to collect Personal Information from you, we may not be able to deliver certain products and services to you, and some of our Services may not be able to take account of your interests and preferences. If you have questions regarding the specific Personal Information about you that we process or retain, please contact us at contact@oneconcern.com.

6. THIRD PARTY WEBSITES AND LINKS

Our Services may contain links to other sites operated by third parties. One Concern does not control such other sites and is not responsible for their content, their privacy policies or their use of Personal Information. Information you provide on public or semi-public venues, including Information you share on third party social networking platforms (such as Facebook or Twitter) may also be viewable by other users of the Services and users of those third party platforms without limitation as to its use by us or by a third party. One Concern’s inclusion of such links does not, by itself, imply any endorsement of the content on such sites or of their owners or operators except as disclosed on the Services. One Concern expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information by third parties. Any information submitted by you directly to these third parties is subject to that third party's privacy policy.

7. CHILDREN’S PRIVACY

We do not seek or knowingly collect any Personal Information about children under 13 years of age. If we become aware that we have unknowingly collected Personal Information from a child under 13 years of age, we will make commercially reasonable efforts to delete such information from our database.

If you are the parent or guardian of a child under 13 years of age who has provided us with Personal Information, you may contact us at contact@oneconcern.com to request it be deleted.

8. DATA SECURITY, INTEGRITY AND RETENTION

Please note that Information you send to us electronically may not be secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your Personal Information for the length of time needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required, or for the establishment, exercise or defense of legal claims, or for legitimate businesses purposes, or as provided by law.

9. UPDATING THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time in which case we will update the “Last Revised” date at the top of this Privacy Policy. If we make changes that are material, we will use reasonable efforts to attempt to provide notice to you and, where required by applicable law, we will obtain your consent. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on the Services, or by other means, consistent with applicable law. However, it is your sole responsibility to review the Privacy Policy from time to time to view any such changes. The updated Privacy Policy will be effective as of the time of posting, or such later date as may be specified in the updated Privacy Policy.  

IF YOU DO NOT ACCEPT THIS PRIVACY POLICY, INCLUDING ANY CHANGES, THEN YOU MUST NOT ACCESS OR USE THE SERVICES.

10. YOUR CALIFORNIA PRIVACY RIGHTS

This Privacy Policy applies to all users of the Services, including California residents. We do not disclose any Information to third parties for marketing purposes. As a California resident, you may contact us with any questions or to request a list of third parties to whom we may disclose Information for marketing purposes and the categories of information we may disclose.

If you are a user of the Services and a California resident under 18 years of age, you may request to have your Information removed from the publicly-viewable portion of our website by contacting us directly. See How to Contact Us below. Such Information may not be removed from our systems or databases. In certain situations, information cannot be removed.

11. HOW TO CONTACT US

Any questions or concerns regarding the use or disclosure of Personal Information should be directed to One Concern at contact@oneconcern.com.

You may contact us regarding the Services or this Privacy Policy at: 855 Oak Grove Avenue, Menlo Park, CA 94025, by phone at 1 (408) 420-1385 or by e-mail at contact@oneconcern.com.